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General Terms & Conditions

The GTC contains the terms and conditions between Minup Informatikai Zrt.

 

  • The short name of the company is Minup Informatikai Zrt.
  • Company name: Minup Informatikai Zártkörűen Működő Részvénytársaság
  • Product name: Minup (online calendar and appointment booking system)
  • The company is located at 2071 Páty, Völgy sétány 8. 2. ajtó
  • Company registration number: 13-10-042751
  • Tax number: 32636774-2-13
  • VAT: HU32636774
  • Lead bank account: Gránit Bank Zrt.
  • Bankszámlaszám: 12100011-18560482
  • Representative: Ádám Gyula Marjai
  • Email: [email protected]

as the Service Provider and the Customer for the use of the Minup online calendar and appointment booking system. 

The contract between Minup Informatikai Zrt. (hereinafter referred to as the “Service Provider”) and the Customer for the use of the above mentioned product is concluded upon the acceptance of the Service Provider’s offer during registration without any changes. The conclusion of the contract also confirms the Customer’s acceptance of the GTC.

The use of the Minup appointment booking system starts with the registration of the Customer, after which the Service Provider begins to provide the service.

The Service Provider reserves the right to unilaterally modify the GTC. The Service Provider will inform the Customers about the modification of the GTC in the form of a short notice.

The Service Provider shall ensure that the current text of the GTC is permanently available to all Customers at https://minup.io/en/general-terms-and-conditions

 

1. Minup appointment booking system Free version

The Free version of the online appointment booking system operated by the Service Provider (Minup Free) is available free of charge to all those who are validly registered on the Minup website, as well as to persons or entities with legal capacity.

By registering, the Customer acknowledges that.

  • A person over 18 years of age and able to act or
  • a representative of a business organization,
  • and in each case registers in their own name or the entity they represent, providing their real details and contact information.

The Customer may not use the Minup appointment booking system to support a business that is engaged in illegal activities. The Service Provider, if it becomes aware that the data provided by the Customer (also) contains elements that are not true, is entitled to refuse registration or to restrict access to the Customer’s account partially or completely, or to exclude the Customer from using the Minup online service.

The data entered during the free use of Minup will be available to the Customer and may be exported at the Customer’s request. The Service Provider shall process the personal data entered into the appointment booking system on the basis of the Customer’s order made by registering for Minup for the purpose of performing the contract.

 

2. 14-Day Free Trial Period

The online appointment scheduling system operated by the Service Provider offers all new registrants a 14-day free trial period, intended to allow users to explore and test the system. During the trial period, the Customer is not subject to any payment obligations and has access to all features of the system.

If the Customer wishes to continue using the paid features after the trial period, they must provide their billing and credit card information and subscribe to one of the available plans (Pro or Business) no later than the last day of the trial. If the Customer does not subscribe by the end of the trial period, their account will automatically be switched to the Free plan, and paid features will no longer be available.

Each Customer may only use the free trial once. After the trial period ends, continued use of the paid plans (Minup Pro or Minup Business) is only possible with an active subscription.

 

3. Subscription fee

The Customer shall pay the subscription fee in advance to the Service Provider. Payment is made either on a monthly or annual basis, depending on the chosen subscription type. The current monthly and annual fees are publicly available on the Service Provider’s official website (minup.io).

The Service Provider keeps a record of the paid subscription fees and provides the Customer with a statement of their subscription period either monthly or annually. Payment is made online via credit card transaction to Minup Informatikai Zrt.

The subscription fee for the Minup Pro and Minup Business plans includes continuous operation of the service, ongoing software development, and the performance and secure storage of daily data backups.

The Service Provider reserves the right to modify the applicable subscription fees at its discretion, with the modified subscription fees becoming due on the first day of the month following the effective date of the new General Terms and Conditions.

The Customer shall make payments in euros to the Service Provider’s account. Paid subscription fees are non-refundable.

The Service Provider reserves the right to partially or fully limit (suspend) access to the service in the event of late payment, once the invoice due date has passed. Subscription plans are available at the following page: https://minup.io

The Service Provider agrees to issue electronic invoices to the Customer. The Customer accepts the use of the electronic invoicing system.

 

4. Obligations of the Service Provider

The Service Provider shall provide the Customer with the operation of the Customer’s online service as defined in the GTC, which is available as an online service, from 0-24 hours. Minup guarantees that the data entered by the Customer will not be disclosed to unauthorized persons and will be handled in accordance with its Privacy Policy.

If, due to the Customer’s delay in providing information or for any other reason, the Service Provider is unable to meet the availability agreed in the General Terms and Conditions due to circumstances beyond its control, the Service Provider shall inform the Customer thereof without delay.

The Service Provider is obliged to inform the Customer immediately of any circumstance of which it becomes aware that would prevent or hinder the performance of the service.

Regular maintenance causing a temporary interruption of service shall not exceed 4 hours at a time. Regular maintenance shall not exceed 40 hours per six months. In addition to the maintenance specified above, the Service Provider shall be entitled to carry out maintenance that causes a breakdown between midnight and 12.30 a.m. every day. The Service Provider may carry out maintenance that does not entail an interruption of the Service for an unlimited period. Regular maintenance time that causes a temporary interruption of the Service shall not be counted in the calculation of the availability time.

The Service Provider shall inform the Customer of regular maintenance work requiring a temporary interruption of the Service at least 24 hours before the work is to begin, in accordance with the rules on contact. In the notification, the Service Provider shall state the purpose of the regular maintenance work, when the interruption is expected to occur and for how long.

4.1. Limitation of liability

The Service Provider shall not be liable or responsible for the behavior of its Customers with their own customers or third parties. 

The Service Provider shall not be liable for any damage, primarily caused by computer viruses, caused to the Customer’s computer equipment or other property during access, use of the System, opening of sent Email messages. The Service Provider shall also not be liable for the unavailability, slow operation or loss of data, missed appointments due to the fault of the System and the Internet Service Provider. For customers who do not show up at the agreed time, undelivered Email messages, reminders.

By registering free of charge, the Customer acknowledges and accepts that changes may be implemented in the Free version of Minup and that possible system errors may occur. By registering, the Customer expressly accepts that the Service Provider shall not be liable for any damages caused by possible system errors and other disruptions, including the damages indicated above.

The Service Provider shall not be liable for any conduct (in particular for damages) resulting from the unprofessional, unlawful or unlawful use of the website (System) – service, or for the Customer’s financial benefit, loss of financial benefit or loss of profit, which the Customer had hoped for by using the service.

In the performance of this contract, the Service Provider shall have no obligation (liability) to detect and correct any incorrect data recording by the Customer, or to search for and correct any resulting errors.

The contents of the Website and the appointment booking system (e.g. text, data, video, audio, images, etc. – hereinafter referred to as “Materials”), excluding the Materials provided by the Customers to the Service Provider, are the exclusive intellectual property of Minup and may be used, whether online, in print or in any other way, only with the prior consent (permission) of Minup. Parts of the Website and the appointment booking system may be saved or printed for individual (personal) use only. This authorisation does not, however, constitute consent (permission) to reproduce, distribute, make available (downloadable), store in a database or adapt in any way the downloaded material for commercial purposes. The images on the Website and in the booking system may not be used by third parties without express permission. Their use without authorisation is a violation of copyright and personal rights protection legislation.

 

5. Obligations of the Customer

The Customer is obliged to accept Minup’s contractual performance, and the Customer is obliged to provide Minup with the cooperation necessary for the performance of this service.

The Customer declares that they are aware of the rules for sending mail via the Internet. The Service Provider is not responsible for the content of the data traffic generated during the use of the service. The Service Provider shall be entitled to limit (suspend) the service in whole or in part if the Customer violates the interests of third parties or the applicable legislation by using the system.

For maintenance purposes, the Minup operator’s personnel are entitled to log into the Customer’s Minup appointment booking system.

 

6. Code of conduct

By accepting the GTC, the Customer acknowledges the following:

6.1. Zero tolerance for sending SPAM

Minup has a zero-tolerance approach to spam. According to the internationally accepted definition, all bulk and unsolicited emails, including permission request emails, are considered spam.

According to the Hungarian legal regulations on electronic advertising [Act CVIII of 2001 (Ekertv.) and Act XLVIII of 2008 (Grt.)], electronic advertising may only be sent by electronic mail or equivalent means of individual communication (e.g. SMS, MMS, fax, e-mail) to a person who has given his or her prior, clear and express consent.

The Service Provider shall not be liable for the sending of unsolicited newsletters and SMS by the Customer to its customers through or outside the Minup system.

The Customer undertakes not to use the personal and other contact data collected in the Minup appointment booking system to send unsolicited newsletters.

By accepting the GTC, the customer declares that despite the English language, they have understood and accepted them and cannot claim a lack of understanding.

 

7. Technical conditions

Minup is a SaaS (Software as a Service) web-based appointment booking software service that requires Internet connection. You can log in to the software via the website https://minup.io.

7.1. Conditions for registration

  • Broadband internet connection;
  • Windows, Firefox 10.0+, Google Chrome 20.0+, Microsoft Edge 79+, or compatible internet browser;
  • A computer or smartphone or tablet capable of running the above internet browser;
  • Active Username and password;

7.2. Conditions of work and use

  • The conditions for registration are met;
  • Valid registration.

8. Availability

Minup guarantees that the software it provides will meet the 0-24 hour service level with 95% availability per year. This gives Minup a maximum downtime of 18.25 days per year. Planned and announced maintenance periods are not included in this time interval.

 

9. Data backup

Minup guarantees security to prevent data loss due to hardware failures and environmental disasters. The web server has a mirrored, redundant hard disk solution and uninterruptible power supply. All the data stored on the web server is backed up at midnight every day, containing the entire Minup Database for recovery in the event of a system crash.

It is the Customer’s responsibility to keep his/her password secure. Minup accepts no liability for this or any damage resulting from it.

 

10. Confidentiality, data protection

Minup undertakes to protect and safeguard, as trade secrets, confidential data, confidential data, information, confidential information, documents, which come to its knowledge in the course of the provision of the service, and will make every effort to ensure that they are properly protected.

The Service Provider and the Customer may use confidential data and confidential information only for the purpose of performing the service, and may disclose data and information of which they become aware only with the prior written consent of the other party, unless disclosure is required by law.

The Service Provider undertakes that all data and information provided to it under these GTC shall be considered trade secrets, shall be treated as such and shall be kept confidential, and shall not be disclosed to third parties or used for any purpose other than that specified in the GTC.

The above confidentiality obligation shall remain in force for the duration of the service and indefinitely after its termination for any reason.

The Customer shall be fully responsible for the use of any service accessed through its password. The Customer shall be fully liable for the confidentiality of his password. The Customer acknowledges and accepts that he/she shall compensate the Provider for all damage caused by him in connection with the use of the service and the services provided by him in relation to the use of the appointment booking system. The Service Provider shall not be liable for the services provided by the Customer to third parties, including the quality of the services, data management in connection with the services, tax obligations, licensing obligations. The Service Provider agrees to compensate the Customer for any damage incurred by the Customer as a result of the non-compliance of the services provided by the Service Provider with the law. 

The Service Provider shall treat the personal data provided by the Customer within the framework of the voluntary provision of data confidentiality, and shall use it only for the identification of individual Customers and to the extent necessary for the performance of the service, for the successful performance and in accordance with the provisions of Article 13/A of Act CVIII of 2001 on certain issues of electronic commerce services and information society services. By entering into this Agreement, the Customer also gives its consent to the use of its personal data as set out in this Agreement.

The Service Provider shall delete the Customer’s personal data immediately upon the Customer’s request. If the Customer does not request deletion, Minup shall store the Customer’s data for 30 days after termination of the contract.

10.1. Use of log entries

The minup.io website uses so-called log entries, which include the Internet Protocol (IP) address, the type of browser used by the Customer, the Internet Service Provider (ISP), date/time stamp, the address of the referring and exit pages and the number of clicks during the visit to the Website.

The purpose of the former is to help the Service Provider to analyze visiting habits in order to improve the management and administration of the Website. The data stored in the log entries cannot be linked in any way to a specific natural person.

Minup uses so-called anonymous visitor identifiers (cookies) on its website and appointment booking system.

By accepting the GTC, the Customer acknowledges and accepts the aforementioned applications and the data management and operations related to them.

10.2. Use of the Service in public places

If the Customer uses the Minup system in a public place (e.g. Internet café, etc.), he/she must take special care to protect the data (password protection) in addition to the security measures implemented in the system.

If there is a possibility that others may have access to the computer used by the Customer, it is recommended that the following security steps are taken:

  • Do not allow temporary internet files to be stored in the browser
  • Make sure no one is watching you when you enter your password
  • Do not disclose your password under any circumstances
  • If you feel that unauthorized people have found out your password, change it
  • Never leave a computer unattended where you are in the process of using Minup
  • Always exit Minup by using the “Log out” button rather than closing the browser window

11. Force majeure

Force majeure means any extraordinary event occurring after the conclusion of the contract which makes performance impossible, which could not have been foreseen or avoided by the contracting parties and which is not attributable to the fault of either party. Such events may include, in particular: states of emergency, strikes, war, sudden death, terminal illness, revolution, acts of terrorism, natural disasters, fires, floods, epidemics, quarantine restrictions, embargoes on transport, etc. In the event of force majeure, both parties shall be released from their obligation to perform the contract.

 

12. Cases of termination of the contract

The Customer may cancel their subscription at any time. Cancellation is done by clicking the Cancel subscription button in the admin interface, after which the subscription will not renew at the end of the current period. Cancellation must be performed by the Customer, however, if the Customer is unable to do so, they may notify us by email at [email protected] and Minup will carry out the cancellation on their behalf.


Minup is entitled to terminate the Agreement with immediate effect in the following cases:


  • in the event of force majeure lasting longer than 60 days,
  • in case of serious breach of contract by the Customer,
  • if the Customer engages in conduct that infringes the legitimate interests of Minup or other Customers, especially if it harms Minup’s reputation, or if such conduct makes it unreasonable for Minup to continue the Agreement,
  • if it is later revealed that the data provided by the Customer during registration are not accurate or do not comply with the Terms and Conditions,
  • if the Customer otherwise misleads Minup.

Extraordinary termination of the Agreement shall be made in writing, by sending notice to the email address provided during registration.


Upon termination of the Agreement, the Parties shall fully settle their accounts with each other.

 

13. Settlement of disputes

If you have any complaints, you can contact Minup using one of the following contact details: phone:+36202681236 email: [email protected]

By telephone, Customers can contact Minup’s customer service between 09:00 and 17:00 CET on weekdays.

The Service Provider and the Customer shall make every effort to settle by direct negotiations any disagreement or dispute that may arise between them within the framework of or in connection with this contract.

The parties are mutually obliged to inform each other of any circumstances arising after the conclusion of the contract which prevent the performance of the contract immediately after they become aware of them.

If the parties concerned are unable to settle their dispute arising under or in connection with the contract within 60 days of the opening of the said direct negotiations, the relevant provisions of the Civil Procedure Act in force at the time shall be applied in the choice of the court having jurisdiction and venue.

 

Budapest, 15 May, 2025

Minup reserves the right to amend and supplement this statement.