Terms & Conditions for Minup Partners Program

These Terms & Conditions("Program Terms") govern participation in the Minup Partners Program ("Program"), operated by Minup Informatikai Zrt.,registered at 2071 Páty, Völgy sétány 8. 2. ajtó, Hungary ("Minup","we", "us").

The Program may be offered by Minup in selected countries or markets from time to time. The country or market forwhich a participant has been selected will be identified in the participant’s invitation or other Program communication (the “Program Market”).

By accepting an invitation to theProgram or continuing participation in the Program, the participant("Partner") agrees to these Program Terms.

These Program Terms supplement the Minup General Terms & Conditions. The use of the Minup service remains subject to the General Terms & Conditions.

In case of a conflict between theseProgram Terms and the General Terms & Conditions, these Program Terms apply only with respect to participation and benefits of the Minup Partners Program.

1. Purpose of the Program

The Minup Partners Program is a limited program created to support Minup's launch and development in selected markets.

The purpose of the Program is to work closely with selected businesses, collect genuine product feedback and real-world experience, and help Minup improve its service for businesses operating in selected markets.

In return for active participation and completion of the requirements described below, selected Partners receive temporary free access to Minup Business and may qualify for a discounted paid subscription after successfully completing the Program.

Participation in the Program does notcreate an employment, agency, franchise, joint venture, or commercial representation relationship between Minup and the Partner.

2. Eligibility

The Program is intended for selected businesses or service providers that meet the following conditions:

• operate a business in the relevant Program Market, or primarily provide services to clients located there;
• are new to Minup, currently using a Minup trial, or have an account but are not actively using a paid Minup subscription;
• intend to set up and actively use their Minup booking page;
• are willing to provide genuine feedback throughout the Program;
• agree that Minup may use eligible Program materials as described in these Program Terms.

Active paying Minup subscribers are not eligible for the Program.

Meeting the eligibility criteria does not guarantee admission. Participation is subject to selection and written invitation by Minup.

Minup may reject an application or withdraw an invitation at its discretion.

3. Joining the Program

Selected applicants will receive a welcome email confirming their admission to the Program.

3.1 New Minup users

Partners who do not yet have a Minup account must create their account using the special registration link provided in the welcome email.

The registration must be completed within 7 days of receiving the welcome email.

The special registration link may expire after this period.

Registration through the special link is required because it identifies the account as belonging to the Minup Partners Program and activates the applicable Program benefits.

If the Partner registers through another Minup registration page instead of the special invitation link, Minup cannot guarantee that the Partner benefits can be activated automatically.

If this happens, the Partner should contact hello@minup.io as soon as possible. Minup may decide whether the account can still be added to the Program.

3.2 Existing Minup users

If a selected Partner already has an eligible Minup account, Minup will activate the Program benefits on the existing account.

3.3 Program Start Date

The Program Start Date is the date on which Minup activates the Partner's one-year Business access.

All Program milestones are calculated from this date unless Minup specifies otherwise in writing.

4. What Partners Receive during the program

While participating in the Program and complying with these Program Terms, the Partner receives:

4.1 One year of Minup Business

The Partner receives access to the Minup Business plan free of charge for 12 months from the Program Start Date.

No subscription fee is charged for the Business plan during this period.

The Program benefit does not include SMS usage and SMS credits.

4.2 Additional Team Memberaccounts

Partners may request additional TeamMember accounts for their business during the Program.

Additional seats are not activated automatically. The Partner must contact Minup or request them through the communication method provided by Minup.

Minup will confirm the appropriate number of Team Member seats before activating them. Maximum 10 seats can be requested during the program unless agreed otherwise.

There is no additional subscription charge for approved Team Member seats during the Partner's one-year Program period.

Minup reserves the right to refuse clearly unreasonable requests or requests unrelated to the Partner's actual business operation.

4.3 Support

Partners receive access to:

• email support;
• Minup's AI-powered chat support;
• support communication inEnglish;
• support in languages made available by Minup for the relevant Program Market.

Some languages may be provided using AI-assisted translation or AI-generated responses where Minup does not have native-speaking human support staff.

Telephone support is not included.

The standard Minup service and support conditions continue to be governed by Minup's General Terms & Conditions.

5. Required Program Milestones

Participation requires the Partner to complete all mandatory milestones.

Minup will notify the Partner by email when a milestone becomes available. However, the Partner remains responsible for completing the milestone within the applicable deadline.

5.1 Join the Minup Club

The Partner must join the designated Minup Facebook Group within:

7 days of being invited to join the Program or receiving the Facebook Group invitation.

Joining the designated group is a required Program milestone.

If the designated Facebook Group is unavailable due to circumstances outside the Partner's control, the Partner will not be considered to have failed this milestone solely as a result of such unavailability. Minup will use reasonable efforts to provide an alternative method in such circumstances.

5.2 One-month feedback

One month after the Program Start Date, the Partner will be asked to complete a feedback questionnaire.

Completion period: 7 days

The milestone must therefore be completed no later than 7 days after Minup sends the one-month feedback request, unless a different deadline is expressly communicated.

5.3 Three-month written testimonial

Three months after the Program Start Date, the Partner must complete a written testimonial questionnaire describing their genuine experience with Minup.

Initial completion period: 14 days

The written testimonial must therefore be completed no later than 14 days after Minup sends the testimonial request, unless a different deadline is expressly communicated.

Written testimonial is mandatory

The written testimonial is a required Program milestone.

Submitting a video testimonial does not replace the written testimonial. Partners choosing to submit a video must still complete the written testimonial.

5.4 Optional video testimonial

Partners may additionally submit a video testimonial.

The video should:

• be recorded using a phone or camera capable of producing clear video;
• be recorded using a phone or camera capable of producing clear video;
• preferably be recorded vertically in 9:16 format;
• contain clear and understandable audio;
• show the Partner speaking about their experience;
• where reasonably possible, include footage showing the Partner providing their service or operating their business.

Partners may be asked to cover topics such as:

• what problem they wanted to solve before using Minup;
• how they discovered Minup;
• their experience with Minup;
• what they like about the service;
• which feature has been the most useful;
• whether Minup has saved them time;
• whether Minup has helped them receive or manage more bookings.

Videos must be sent to hello@minup.ioor through another submission method specified by Minup.

The video testimonial is optional and affects only the discount described in Section 8.

5.5 Six-month feedback

Six months after the Program Start Date, the Partner must complete the mid-program feedback questionnaire.

Initial completion period: 7 days

The milestone must therefore be completed no later than 7 days after Minup sends the questionnaire, unless otherwise communicated.

5.6 One-year feedback

At the end of the Program, the Partner must complete a final feedback questionnaire.

Initial completion period: 7 days

The milestone must therefore be completed no later than 7 days after Minup sends the questionnaire, unless otherwise communicated.

Completion of the final questionnaire is necessary to successfully complete the Program and qualify for the Partner discount.

6. Active Use Requirement

The Minup Partners Program is intended for businesses that genuinely use Minup in their day-to-day operation. Partners must therefore use Minup regularly throughout the Program.

The Partner's activity should remain reasonably consistent with the level of activity stated in their Program application. Normal fluctuations are expected and will not affect eligibility.These may include, for example:

• holidays;
• illness or temporary closure;
• seasonal demand;
• quieter business periods;
• short-term changes in staffing;
• other reasonable temporary circumstances.

Measuring active use. For the purpose of determining active use, Minup may review whether the Partner's average appointment activity in Minup remains at least 50% of the approximate weekly appointment volume stated in the application, measured over a rolling 8-week period.

For example, if the Partner stated approximately 30 appointments per week in their application, consistently recording fewer than approximately 15 appointments per week in Minup over an eight-week period may trigger an eligibility review.

Review process. If Minup identifies activity that may indicate the active use requirement is not being met, Minup will contact the Partner by email and provide a reasonable opportunity to explain the circumstances before making any eligibility determination. Minup will take reasonable circumstances into account when evaluating active use.

A substantial and sustained difference between the Partner's declared activity and actual Minup usage, without a reasonable explanation, may result in removal from the Program in accordance with Section 14.

7. Genuine Feedback and Testimonials

Feedback and testimonials submitted aspart of the Program must reflect the Partner's genuine personal experience with Minup.

Partners must not submit:

• fabricated experiences;
• testimonials written by someone who has not used Minup on their behalf;
• intentionally misleadingstatements;
• fake customer or booking results;
• substantially AI-generated testimonials presented as the Partner's own experience without meaningful personal input.

The use of spelling, translation, grammar, or writing assistance tools is permitted provided that the underlyingexperience and opinions genuinely come from the Partner.

Minup reserves the right to review submitted feedback, testimonials, and video testimonials for authenticity.

If Minup reasonably believes that a submission is fabricated, misleading, non-genuine, or does not meaningfully represent the Partner's own experience, Minup may ask the Partner to resubmit or clarify it.

The Partner will be provided with a reasonable deadline to do so.

If the Partner fails to provide an acceptable replacement within that deadline, the applicable milestone will be considered incomplete and the Partner may be removed from the Program.

8. Partner Discount After Successful Completion

Partners who successfully complete the full one-year Program and all mandatory milestones become eligible for aPartner discount.

8.1 Standard Partner discount

Partners who successfully complete theProgram receive:

20% discount on an eligible Minup subscription.

The discount cannot be combined with any other discount.

8.2 Video testimonial discount

Partners who successfully complete the Program and also submit an eligible video testimonial receive:

30% discount instead of the standard 20% discount.

The discount cannot be combined with any other discount.

8.3 Activating the discount

To receive the Partner discount, thePartner must subscribe to an eligible paid Minup plan within 30 days following the end of the one-year Program period ("Activation Window"). The end date of the Program period is communicated to the Partner at the Program Start Date.

The discount cannot be:

• saved for use after the Activation Window expires;
• postponed beyond the ActivationWindow;
• transferred to another account;
• exchanged for cash or other compensation;
• applied retroactively to charges already made.

If the Partner does not activate a paid subscription within the Activation Window, the Partner discount expires and cannot be reinstated.

Minup reserves the right to extend the Activation Window at its discretion, but is not obliged to do so.

8.4 Eligible products

The Partner discount applies to:

• Minup Pro;
• Minup Business;
• Team Member seats

The discount does not apply to SMS credits, SMS packages, usage-based services, or other excluded add-ons.

Only one Partner discount may be applied per Minup account.

The discount applies to the subscription price applicable at the time the subscription or renewal is charged.

9. Failure to Complete a Milestone

All milestones described as mandatory in these Program Terms are conditions of continued participation.

If a Partner does not complete a required milestone by the original deadline, the applicable grace period will begin automatically.

If the milestone remains incomplete after the applicable grace period expires, the Partner will no longer be eligible to continue in the Minup Partners Program.

Minup may send reminder emails during the completion period or grace period but is not required to send multiple reminders.

All Program-related communication, including milestone requests, reminders, deadlines, and notices, is sent by email only. Partners are responsible for regularly checking the email address associated with their Minup account, including Spam, Promotions, and other filtered folders, to ensure they do not miss important Program communications. Failure to see or read an email does not extend the applicable deadline or grace period.

Following removal:

• the Partner's Program benefits end;
• the free Business access provided under the Program ends;
• the Partner loses eligibility for the 20% or 30% Partner discount;
• the Minup account remains available;
• existing settings and data remain in the account subject to Minup's normal product rules;
• the account will be moved to the Minup Free plan, unless the Partner chooses to subscribe to a paid plan.

The current Minup GTC similarly provides that accounts without an active paid entitlement may continue on the Free plan and governs the use of the service generally.

Removal from the Partner Program does not prohibit the Partner from continuing to use Minup outside the Program.

10. Leaving the Program Voluntarily

Participation is voluntary.

A Partner may leave the Program at anytime by contacting Minup at:

hello@minup.io

There is no minimum commitment and no penalty for leaving the Program.

After leaving:

• the Partner no longer receives the Business subscription for free
• the Partner account may continue on Minup Free or be upgraded to a regular paid plan;
• the Partner is no longer eligible for the Partner discount.

Benefits earned through incomplete participation cannot be carried forward.

11. Reference and Marketing Permission

By participating in the Program, thePartner agrees that Minup may identify the Partner as a participant in the Minup Partners Program and may use materials voluntarily submitted as part of the Program for Minup's marketing, communication and promotional activities.

This may include the Partner's:

• business name;
• public Minup booking page;
• written testimonial;
• video testimonial;
• business story;
• publicly provided business information;
• submitted photographs or video materials where the Partner has given Minup permission to use them.

Minup may publish these materials on its marketing platforms, including but not limited to:

• Minup's website;
• social media channels;
• advertisements;
• newsletters;
• presentations;
• case studies;
• other Minup marketing materials.

The Partner grants Minup anon-exclusive, worldwide, royalty-free licence to reproduce, publish, display, distribute and reasonably edit submitted testimonial materials for these purposes.

Minup will not intentionally alter a testimonial in a way that materially changes its meaning.

The Partner confirms that they have the necessary rights and permissions for any content they provide to Minup, including permission from identifiable employees, customers or other individuals appearing in submitted photographs or videos.

To receive the Partner discount, thePartner must subscribe to an eligible paid Minup plan within 30 days following the end of the one-year Program period ("Activation Window"). The end date of the Program period is communicated to the Partner at the Program Start Date.

The discount cannot be:

• saved for use after the Activation Window expires;
• postponed beyond the Activation Window;
• transferred to another account;
• exchanged for cash or other compensation;
• applied retroactively to charges already made.

If the Partner does not activate a paid subscription within the Activation Window, the Partner discount expire sand cannot be reinstated.

Minup reserves the right to extend theActivation Window at its discretion, but is not obliged to do so.

12. Program Benefits Are Personal to the Selected Business

Admission applies only to the business and Minup account accepted into the Program.

Program benefits may not be:

• transferred;
• resold;
• shared with unrelated businesses;
• combined with another Partner account;
• exchanged for money or other compensation.

Creating multiple accounts in order to obtain multiple Program benefits or discounts is prohibited unless otherwise agreed with Minup in advance.

13. Changes to the Business During the Program

The Partner should inform Minup if there is a material change that may affect eligibility, including if:

• the business stops operating;
• the business stops serving customers in selected markets;
• the Minup account is transferred to another business;
• the Partner significantly changes its business activity;
• the Partner becomes unable to actively participate for an extended period.

Minup may reasonably reassesseligibility following such a change.

14. Minup's Right to Remove a Partner

In addition to failure to complete milestones, Minup may remove a Partner from the Program if the Partner:

• no longer meets the eligibility requirements;
• provides false or materially misleading information;
• attempts to manipulate Program requirements;
• submits fabricated or fraudulent feedback or testimonials;
• abuses Program benefits;
• uses Minup in violation of theGeneral Terms & Conditions;
• engages in conduct that seriously harms Minup, its users, or the integrity of the Program.

Where reasonable, Minup may provide the Partner with an opportunity to correct the issue before removal.

Serious fraud, abuse, or violation of Minup's General Terms & Conditions may result in immediate removal.

15. Changes or Discontinuation of the Program

The Minup Partners Program is a limited promotional initiative. Minup may introduce, modify, suspend or discontinue the Program or launch different versions of it in different markets.

Notice of material changes: If Minup makes a material change to these Program Terms that adversely affects the rights or obligations of existing Partners, Minup will notify affected Partners by email at least 14 days before the change takes effect ("NoticePeriod").

Partner's right to exit: If a Partner does not wish to continue under the modified Program Terms, the Partner may leave the Program by notifying Minup at hello@minup.io before the end of theNotice Period. In that case, the Partner's participation ends on the date the modified terms take effect, and the Partner retains any discount eligibility earned up to that date, subject to the conditions in Section 8.

Changes not affecting existingPartners. Changes applicable only to future Program participants, or changes that do not adversely affect existing Partners' rights or obligations, do not require advance notice and take effect immediately.

Discontinuation: If Minup discontinues the Program entirely, Minup will provide at least 14 days' notice to existingPartners. Partners who have already successfully completed all mandatory milestones at the time of discontinuation will retain their eligibility for thePartner discount described in Section 8.

16. Communications

Program communications will primarily be sent to the email address associated with the Partner's Minup account or application.

The Partner is responsible for maintaining a valid email address and checking Program communications.

Messages may include:

• milestone requests;
• reminders;
• Program updates;
• notices regarding eligibility;
• Program completion information.

17. Minup General Terms & Conditions

Use of the Minup service remains subject to the Minup General Terms & Conditions ("GTC"),including provisions relating to registration, operation of the service, customer obligations, data protection, subscriptions, termination and liability.

Acceptance of the GTC occurs as part of Minup registration.

The version of the GTC in force at the time of the Partner's Program Start Date shall apply to the Partner's use of the Minup service throughout the Program period, unless a subsequent version of the GTC is required by applicable law or expressly agreed in writing between the parties.

The current General Terms & Conditions are available at: [https://minup.io/en/partner-program/terms-and-conditions]

If Minup updates the GTC during the Program period, Minup will notify existing Partners by email at least 30 days before the updated GTC takes effect. Partners who do not accept the updated GTC may terminate their participation in the Program by notifying Minup athello@minup.io before the effective date of the change.

18. Contact

Questions regarding the Minup PartnersProgram can be sent to: hello@minup.io

19. Governing Law and Dispute Resolution

These Program Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hungary, excluding its conflict of law provisions.

The parties agree that the courts ofHungary shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Program Terms or their subject matter or formation.

Nothing in this clause shall limit Minup's right to seek urgent or interim relief from any court of competent jurisdiction.